Returns

We are very proud of the quality of goods and the level of service we provide. We aim to provide accurate descriptions of all items within our site and without any misrepresentations. However, if for whatever reason you are not satisfied with the cocktails that you have received please contact us as your first port of call. We are able to accept returns on items that you have notified us within 48hrs of accepting delivery, we can also only refund drinks that are still in a bottle without the seal broken.

This doesn’t apply to sale items, we do not offer refunds on sale items unless they arrive damaged. If items have arrived damaged a replacement will be offered, If available or an alternative replacement.

All refunds will be for the value of the goods purchased Only. "not shipping" unless otherwise agreed. We do not cover the cost of returned orders

Regrettably, there are rare instances where bottles may arrive leaked. In such cases, we offer refunds for the affected bottles or arrange replacements in your future orders. We make sure to compensate customers who receive damaged parcels, although please note that our packaging serves a shipping purpose and is not intended as a gift box. So boxes are not calculated into any price paid factor. If you've received a damaged parcel, please reach out to us promptly for a resolution.

If your order is being returned for a replacement! once this has been received your replacement will be processed within 24hrs and shipped next day delivery where possible.

 

If your order is running late, unfortunately this is out of our control, your still more than welcome to return your order, for a refund minus the shipping charges. Shipping calculation is a guide only.

Refunds will be processed within 3 days of receiving your order back once checked an agreed by management.

This does not affect your consumer rights.

If an order is returned due to no answer at the address your order will be refunded minus any shipping charges. ( If you for whatever reason change your mind this is the best option or refuse delivery it’s automatically returned to sender! This saves the hassle of you sorting out the return.

If you are returning your parcel, or refuse delivery Once your parcels arrives back to us a refund will be arranged within 3 days minus shipping charges, once this has arrived back with us, refused parcels can take up to 5 days to arrive back with us. 

If two delivery attempts are missed your parcel will automatically be returned to ourselves we have no control over this. its DPD delivery policy.